Where do I find my nol tag ID?
The 10-digit tag is printed on the back of the physical card. Enter digits only on the recharge form.
Which amounts can I choose when I top up?
Presets are AED 30, 40, 50, 100 and 150. You may enter a custom amount within the range shown on the form.
When will the top-up be available to travel?
After a successful payment, allow a short processing window before tapping at gates. Your email receipt includes the order reference.
How do refunds work?
Eligible requests are reviewed case by case. Read the refund policy for required details and timelines.
How can I contact NolTap Preload?
Email support@noltapreload.org, call +971 58 473 6291, or use WhatsApp from the contact page.